Quick answers to common questions about our products, services, and orders.
About the Company
Who is Woqinfeng?
Shenzhen Woqinfeng Electronics Co., Ltd. is a high-tech manufacturer founded in 2009, specializing in new energy lighting products. We are headquartered in Shenzhen, with a production base in Huizhou and branch offices in Japan and Thailand. Over the past 15 years, we have focused on solar lights, portable rechargeable lights, and smart home lighting.
What are your main products?
Our product lines cover:
Outdoor Solar Lights — solar wall lights, solar lawn lights, solar swing lights, solar spotlights
Portable Indoor Lights — indoor wall lights, night lights, desk lights, fans with light
Salt-water powered lights and emergency rechargeable lights
How big is your factory?
Our facility covers over 8,000 square meters, with more than 10 production lines and nearly 200 employees. Our monthly production capacity reaches up to 500,000 units.
How many patents do you have?
We hold over 120 domestic and international patents, supported by our in-house R&D team.
OEM / ODM Services
Do you offer OEM and ODM services?
Yes. We provide both OEM (your brand, our standard products) and ODM (custom design from scratch) services. Our R&D team can help you modify product appearance, color, packaging, and firmware, or develop entirely new products based on your specifications.
Can you customize the logo and packaging?
Absolutely. We support custom logo printing, custom retail boxes, gift boxes, and instruction manuals. Please provide your design files in AI, PDF, or CDR format when placing an order.
What is the MOQ for OEM orders?
For standard OEM orders (custom logo on existing products), our MOQ is typically 500–1,000 pieces per model. For full ODM development (custom mold or tooling), the MOQ is usually 2,000–5,000 pieces. Exact MOQ depends on product complexity and customization requirements.
Samples
Can I get a sample before placing a bulk order?
Yes, samples are available. We can send existing samples for quality evaluation. For customized samples, there may be a sample fee and mold/tooling cost, which is refundable upon bulk order confirmation.
How long does sample delivery take?
Existing samples: 3–5 working days.
Customized samples: 7–15 working days, depending on customization level.
How is the sample shipped?
We ship samples via DHL, FedEx, UPS, or TNT, usually arriving within 3–7 days. The freight cost is typically borne by the buyer unless agreed otherwise.
Orders & Payment
What payment methods do you accept?
We accept T/T (bank wire), L/C (letter of credit for large orders), and PayPal (for samples or small orders). For regular orders, the standard term is 30% deposit upon order confirmation, 70% balance before shipment.
What is the production lead time?
Sample order: 3–7 days.
Bulk order: 25–40 days after deposit receipt and artwork confirmation.
Large or customized orders may require additional time.
Can I split the shipment into multiple batches?
Yes, we support partial shipments. Please discuss your requirements with our sales team when placing the order.
Quality & Certifications
What certifications do your products have?
Our factory is certified with ISO9001, ISO14001, BSCI, and BEPI. Individual products meet FCC, CE, PSE, UKCA, and RoHS standards. Certification documents can be provided upon request.
How do you control product quality?
We follow a strict quality control process: incoming material inspection (IQC), in-process inspection (IPQC), and final random inspection (FQC/AQL 2.5). We also support third-party inspection (e.g., SGS, BV, TUV) before shipment.
What is the warranty period?
We offer a 12-month warranty from the date of shipment. Within the warranty period, we provide free replacement parts or compensation for manufacturing defects. Damage caused by misuse or unauthorized modification is not covered.
Shipping & Logistics
What shipping terms do you support?
We support EXW, FOB Shenzhen, CIF, and DDP terms. For small trial orders, express delivery (DHL/FedEx/UPS) is recommended. For bulk orders, sea freight is the most cost-effective option.
Which countries do you export to?
Our main markets are the United States and Europe, including Germany, France, the Netherlands, and the United Kingdom. We also serve customers in Southeast Asia (Japan, Thailand) and other regions.
Can you handle customs clearance and import documentation?
We provide commercial invoices, packing lists, and certificates of origin (Form A, Form E, etc.) as needed. For DDP shipments, our forwarder handles import clearance and delivery to your door.
After-Sales Support
What if I receive defective products?
Please contact our sales team within 7 days of receipt, with photos or video evidence. We will review and offer a replacement, spare parts, or credit for the next order. For quality issues confirmed by our QC team, we cover all shipping costs.
Do you provide technical support?
Yes. Our R&D and engineering team provides technical support for product installation, troubleshooting, and customization. We can also provide product catalogs, spec sheets, and marketing materials to support your sales.
Why Choose Woqinfeng
Why should I choose Woqinfeng over other suppliers?
15+ years of lighting manufacturing experience
120+ patents and an in-house R&D team
8,000 m² factory with 10+ production lines
Monthly capacity up to 500,000 units
Full certifications: ISO9001, BSCI, FCC, CE, RoHS, UKCA
Professional OEM/ODM support from concept to mass production
Strict quality control and on-time delivery
Long-term stable supply chain for global customers
